Drop and fly! Delta and Virgin Atlantic launch self-service bag drop at London-Heathrow

02 Feb 2019


Available on all Delta and Virgin Atlantic operated flights to the United States, the new self-service units are available at London Heathrow’s Terminal 3. Through intuitive, easy-to-use technology, customers can drop their bags in under two minutes.

To take advantage of the new machines, customers need to check-in via one of Delta’s self-service channels and follow these simple steps:

  • Scan their mobile or printed boarding pass
  • Place their bag on the bag belt
  • Print their bag tag and attach it to the bag
  • Send the bag for loading

Bags are then accepted into the system and screened as they would be during the traditional bag drop process at the counter.

The self-service units support Delta’s pioneering RFID bag tracking technology by issuing RFID chipped bag tags. These synch to the Fly Delta app so customers can track their checked bags in real time.

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